Menu
Reply
Highlighted
  • 6
  • 0
  • 0
Joining in
112 Views
Message 1 of 5
Flag for a moderator

V6 issues

image.jpg

 

my hub is in here with the connection on the wall. Hub is all contained in the box.  My issue is I have the tv no where near this box and comes up with error s101 to say cables are not connected properly behind the tv where the v6 box is I’ve looked up coax cables but not sure which one to buy or if it goes in the wall or tv.  


 

 

 

0 Kudos
Reply
Highlighted
  • 2.2K
  • 143
  • 428
Problem sorter
104 Views
Message 2 of 5
Flag for a moderator

Re: V6 issues

V6 needs a co-ax cable and also either ethernet or WiFi connection.  There should be a splitter on the incoming cable and one co-ax goes to Hub and the other co-ax goes to the V6.  If this is a new install VM should do this for free, otherwise its a £99 no fault call for the engineer to cable up.

0 Kudos
Reply
Highlighted
  • 15.82K
  • 1.79K
  • 3.67K
Very Insightful Person
Very Insightful Person
85 Views
Message 3 of 5
Flag for a moderator
Helpful Answer

Re: V6 issues

If the new V6 box is not being used within 3 metres of the Hub you MUST ask for a technician install, as a new Virgin coaxial cable feed must be installed where the TV is located. You cannot install this yourself, as specialised cable is used that you cannot buy online or in a shop. The technician will also adjust your signal levels in the street cabinet & ensure the new installation does not cause interference with the rest of the network in the street.

You should not be charged to do this as it is part of a new install.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 0
Joining in
80 Views
Message 4 of 5
Flag for a moderator

Re: V6 issues

Thank you trying to get in contact with anyone at Virgin is a nightmare 

0 Kudos
Reply
Highlighted
  • 4.43K
  • 262
  • 470
Forum Team
Forum Team
32 Views
Message 5 of 5
Flag for a moderator

Re: V6 issues

Hi hollylister,

 

Thank you for reaching out to us in our community , IU am sorry to hear your having issues connecting your V6 box, I have had a look at things our end and can see you have spoken to us and a technician has been arranged for you.

 

If this isn't the case or you still need assistance please let us know ASAP.

 

Regards

 

Paul.

0 Kudos
Reply