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Eja1989
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V6 box not working after welcome screen

When I turn my box on it comes up showing welcome in all the different languages and the goes to starting up, then the screen just goes black and nothing else happens.

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MikeRobbo
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Alessandro Volta
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Re: V6 box not working after welcome screen

Have you connected it to the Hub - ethernet cable is the best method.


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Eja1989
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Re: V6 box not working after welcome screen

Yes iv got it connected but still nothing 

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MikeRobbo
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Alessandro Volta
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Re: V6 box not working after welcome screen

Ensure the white co-ax cable is firmly connected.

Switch it off for 5 minutes using the little switch on the rear then try again.


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Eja1989
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Re: V6 box not working after welcome screen

Still not working. I don't know if it got anything to do with the remote. If a press a button on the remote the red light flashes on it  and the white line flashes on the box but nothing happens. The box won't even go into stand by mode when press the standby button on the remote 

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MikeRobbo
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Alessandro Volta
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Re: V6 box not working after welcome screen

If this is a new install it needs to be activated.

All new installs / replacement electronic equipment need to be activated.

You can try the Activation number -  0800 953 9500 

Best time to phone is 08:00

Or

You can wait on here for one of the VM Staff to pick up the thread but this may take a few days.


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Gareth_L
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Re: V6 box not working after welcome screen

Hello Eja1989

Thanks for your post and sorry to hear about the V6 box 

Have you been able to get this sorted yet?

If not, I have sent you a private message to gain account access

Please ignore it if you dont require any assistance

Gareth_L

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