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V6 box S102 error

Hi, I've connected up a new V6 box, it got to 33% of the finding channels process then threw up an S102 error. Rang Virgin Media and was fobbed off with "leave it for 3 hours and then it will work" ?? Judging by what I've read on this forum, that seems like incorrect advice - is there anyone who works for VM online and is available to help me, please? I've left it for nearly 2 hours and it's still throwing up the same error after many reboots.

Thank you and merry Xmas!

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Re: V6 box S102 error

Hi gymslipanniec,

I'm sorry you are having issues. It's doing that because the box hasn't been activated yet. 

Check all your wiring, especially the white coaxial and make sure they are connected properly. Also make sure the V6 is connected to the hub, ethernet is the best connection, although it can connect wirelessly.

Did you call the activation number  0800 953 9500 to activate the box? You will need the box serial number, and your account number and area code.

You could also try contacting  New accounts and Set Up for them to complete the setup and activation. That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4  if dialling 0345 4541111 from any other phone

You could also try the following :- VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the equipment you are installing. By doing this VM will be able to reboot the box or put you in touch with the right team.


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