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V6 Box stuck on start up

Joined virgin media over a week a go and had no TV service since. The box has been stuck on a start up/welcome cycle for 8 days. Internet works perfectly. Tried everything the forums have to offer. Multiple resets/reboots and hard resets and no luck. Called the customer service 4 times and been hung up on after an hour on hold each time. Requested an engineer visit via text for today and was a no show. Horrendous experience so far. Looking for any suggestions as to what might be the cause 

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Alessandro Volta
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Re: V6 Box stuck on start up

How are you connecting the V6 Box to the Hub, Wi-Fi or ethernet cable ?

Has the V6 Box been activated ?

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: V6 Box stuck on start up

The V6 box is connected to the hub via ethernet cable. What do you mean activated? 

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