Hey Mst1811, thank you for reaching out and I am sorry you having some issues with the app.
Please can you confirm if the app is fully updated to the latest software?
What phone do you have is it iPhone or Android? Thanks
Matt - Forum Team
New around here?
The app tells me I am out of range of the Hub when I am right next to it. Both my iPhone and iPad do it repeatedly. The only way I can get a connection is to keep trying many times, or uninstall and reload app.
If you look at my responses you will see that I have downloaded the Connect app many times and it work very inconsistently. It works immediately after download. But when I try again a few hours / days later, none of my devices will connect with the exceedingly unhelpful message that I am out of range (when sitting next to the Hub). The issue remains that there is a consistency issue with the App that means the customer is continually having to uninstall and reinstall the app if they want to connect to it.