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StuartKicks
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Message 1 of 16
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Usage email

Just got an email inviting me to check my usage, when I login and navigate to the page I don't get any usage stats, just a bit about my package.

If possible could someone message me my usage?

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StormW4tch3r
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Message 2 of 16
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Re: Usage email

I got the same info too, but no actually info, though my 3rd party router tells me how much 😏

Martin_N
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Message 3 of 16
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Re: Usage email

Hi StuartKicks,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry that email didn't work for you. 

 

Have you been able to try this on different web browsers?

 

^Martin

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Sweeney125
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Message 4 of 16
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Re: Usage email

I too have had the email. I can quite happily go to my account but there is no obvious way to navigate to any usage stats ....  so called 'Best Bits'.

 

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joeyspence982
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Message 5 of 16
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Re: Usage email

I had this email just now too, the link only takes me to the homepage dashboard.
Looking through some other messages i found this link - https://www.virginmedia.com/myusage
It redirects to Best Bits but there is no indication of data usage figures (for me anyways), only the percentage I am in.

joeyspence982_0-1619104240120.png

 

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Gareth_L
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Message 6 of 16
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Re: Usage email

Hi joeyspence982

Sorry about this

I have gone away and asked the right Team to take a look at why this is happening 

As soon as I get a reply, Can I let you know

Gareth_L

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Jackywoody
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Message 7 of 16
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Re: Usage email

I've had this email too and don't get any stats.  I clicked the link given on the post I'm replying too, but it didn't seem to be about me and stated I had a hub 4 (I don't), telling me I'm in the top 20 (I can't be a I don't use it much now my gaming son is at university) and can't see anything as promised about the TV I've watched and what I've downloaded ( bit creepy that). 

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Gareth_L
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Message 8 of 16
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Re: Usage email

Hello Jackywoody

We are currently looking into this issue and will update this thread when we have any information 

Gareth_L

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carpensi
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Message 9 of 16
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Re: Usage email

Hi, any idea how long this will take to investigate? Simon

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Adduxi
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Message 10 of 16
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Re: Usage email


@joeyspence982 wrote:

I had this email just now too, the link only takes me to the homepage dashboard.
Looking through some other messages i found this link - https://www.virginmedia.com/myusage
<snip>


That link works for me, and gives the data figure.  However it also tells me I have a Hub 4 which is incorrect .......

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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