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murbanski
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Urgent: Cancel installation

Hi there,

I need to cancel my Virgin Media installation which is due to happen on Monday. I've tried calling customer service but they didn't recognize the online order reference that I've got (CH2000392304) and kept asking for an account number (which I don't have yet).

I won't be moving into the address that I've requested the installation for and therefore there will not need the service setting up.

Please can someone advise how I can cancel the engineer as customer service were entirely unhelpful.

Thanks,
Marion Urbanski

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paultechy
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Re: Urgent: Cancel installation

could give Pre-Install team on 0800 052 1734, since would be a day+ for the forum staff to reply

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murbanski
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Re: Urgent: Cancel installation

Just called that number and the option to cancel an engineer leads to a recorded message with words to the effect of "Due to COVID-19 we've had to close some call lines down. Thank you for putting up with this". The line then disconnects!

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