Hi there,
I need to cancel my Virgin Media installation which is due to happen on Monday. I've tried calling customer service but they didn't recognize the online order reference that I've got (CH2000392304) and kept asking for an account number (which I don't have yet).
I won't be moving into the address that I've requested the installation for and therefore there will not need the service setting up.
Please can someone advise how I can cancel the engineer as customer service were entirely unhelpful.
Thanks,
Marion Urbanski