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lordvader
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Upload and Download Speed Hasnt Changed Since Upgrading to M350 from M200

Hello, I upgraded my service at the weekend but there has been no change to my speed.
I have spent almost 4 hours in total trying to get help from your phone support line and was successfully connected once and was advised that it will take 24 hours which I find weird as when I previously upgraded from m50 to m200 was more or less instant.

It now has been more than 24 house, I am currently waiting on the phone for 1 hour with the same song playing over and over and over.

I hope someone here can help as this is not good service

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Z92
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Re: Upload and Download Speed Hasnt Changed Since Upgrading to M350 from M200

What speed did you get before ? 

What speed do you get now ? 

How are you testing the speed? Is it over WiFi ? 

What devices are you testing the speed on ?

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lordvader
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Re: Upload and Download Speed Hasnt Changed Since Upgrading to M350 from M200

Resolved now.

Using the physical reset pin did not work, I had to restore to factory defaults

Many thanks for reply

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