I ordered an upgrade on 19th March to upgrade TV, Internet and purchase of an additional box. At the time of purchase, I was not informed of any restrictions to engineer installations and was even given numerous appointment dates which were cancelled on the day or the day before.
It has now been nearly 3 months and there still isn't any communication as to when engineers will be coming to install new services. I am conscious that this was a 12 month contract and at the end, it is rather an expensive package and I won't really have had the fill benefit having lost 3 months worth of use due to improved equipment not being installed.
I think it is outrageous that virgin are comfortable for engineers to install packages/services for new customers, but are not prepared to do this for upgrades for existing customers. Just pure profiteering and whilst I appreciate the risks of engineers operating under this circumstances, it feels as though Covid is being used as an excuse for poor treatment of existing customers.
Are Virgin Media any closer to relaxing their policy and supporting existing customers with upgrades?
