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beefybanana
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Message 1 of 18
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Upgraded to 1gig. Horrible performance, much worse than m350. Currently unusable due to no upload speed.

As the title says. I am currently having horrible problems with a new Hub 4 on the 1gig package. When testing with samknows.com/realspeed it is showing between 0-1mbps on the upload speed between the hub and outside connection. I believe it is supposed to be 50. I understand if it doesn't reach that but current speeds are making the connection completely unstable. According to Sam Kows, this is not the internal speeds, it is the speed from/to the network! This means gaming, both voice and video calls etc are not working properly, basically anything that requires any upload traffic at all.

I am getting nowhere on the phone (literally today, as they seem to be turned off) and have no idea how to get this sorted. When I have got through no-one seems to have any idea what I'm talking about. Can anyone help here? I'm within the cool-off period and seriously considering cancelling and moving to Vodafone at this stage. The M350 package I was on before was slower but was stable, this 'upgrade' experience has been really, really bad.

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carl_pearce
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Re: Upgraded to 1gig. Horrible performance, much worse than m350. Currently unusable due to no upload spe


@beefybanana wrote:

As the title says. I am currently having horrible problems with a new Hub 4 on the 1gig package. When testing with samknows.com/realspeed it is showing between 0-1mbps on the upload speed between the hub and outside connection. I believe it is supposed to be 50. I understand if it doesn't reach that but current speeds are making the connection completely unstable. According to Sam Kows, this is not the internal speeds, it is the speed from/to the network! This means gaming, both voice and video calls etc are not working properly, basically anything that requires any upload traffic at all.

I am getting nowhere on the phone (literally today, as they seem to be turned off) and have no idea how to get this sorted. When I have got through no-one seems to have any idea what I'm talking about. Can anyone help here? I'm within the cool-off period and seriously considering cancelling and moving to Vodafone at this stage. The M350 package I was on before was slower but was stable, this 'upgrade' experience has been really, really bad.


Sounds like you had a bad connection, which is now worse by upgrading.

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beefybanana
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Message 3 of 18
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Re: Upgraded to 1gig. Horrible performance, much worse than m350. Currently unusable due to no upload spe

Possibly, the download speed actually seems ok, not really dropping below 500mbps, it's just the upload speed that is fluctuating between 0-2mpbs so anything that relies on it just doesn't work. Before on the M350 I'm pretty sure it was at a steady 20mbps upload so no idea what's going on.

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carl_pearce
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Re: Upgraded to 1gig. Horrible performance, much worse than m350. Currently unusable due to no upload spe


@beefybanana wrote:

Possibly, the download speed actually seems ok, not really dropping below 500mbps, it's just the upload speed that is fluctuating between 0-2mpbs so anything that relies on it just doesn't work. Before on the M350 I'm pretty sure it was at a steady 20mbps upload so no idea what's going on.


Can you access your HUB on http://192.168.0.1 , sign in and access Advanced Settings \ Tools \ Network Status and post the data from the following tabs:

  • Downstream
  • Upstream
  • Network Log

Please copy paste as text and you will need to post in multple posts, and sometimes click post twice due to a formatting error.

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beefybanana
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Re: Upgraded to 1gig. Horrible performance, much worse than m350. Currently unusable due to no upload spe

DOWNSTREAM:

3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 138750000 0.5 39 QAM256 1
2 146750000 0.3 38.6 QAM256 2
3 154750000 0.4 39 QAM256 3
4 162750000 0.2 38.6 QAM256 4
5 170750000 0 39 QAM256 5
6 178750000 -0.2 39 QAM256 6
7 186750000 -0.4 39 QAM256 7
8 194750000 -0.3 39 QAM256 8
9 202750000 -0.1 38.6 QAM256 9
10 210750000 0 39 QAM256 10
11 218750000 0.2 38.6 QAM256 11
12 226750000 0.3 39 QAM256 12
13 234750000 0.1 38.6 QAM256 13
14 242750000 0 39 QAM256 14
15 250750000 -0.1 39 QAM256 15
16 258750000 0.2 39 QAM256 16
17 266750000 0.7 39 QAM256 17
18 274750000 1 38.6 QAM256 18
19 282750000 0.6 39 QAM256 19
20 290750000 0.4 39.9 QAM256 20
21 298750000 -0.2 39 QAM256 21
22 306750000 -0.1 38.6 QAM256 22
23 314750000 0.1 38.6 QAM256 23
24 322750000 0.3 38.6 QAM256 24
25 330750000 0.1 39 QAM256 25
26 338750000 0 40.4 QAM256 26
27 346750000 -0.2 39 QAM256 27
28 354750000 -0.2 39 QAM256 28
29 362750000 -0.2 38.6 QAM256 29
30 370750000 -0.3 39 QAM256 30
31 378750000 -0.5 40.4 QAM256 31


3.0 Downstream channels
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.983261 0 0
2 Locked 38.605377 0 0
3 Locked 38.983261 0 0
4 Locked 38.605377 0 0
5 Locked 38.983261 0 0
6 Locked 38.983261 0 0
7 Locked 38.983261 0 0
8 Locked 38.983261 0 0
9 Locked 38.605377 0 0
10 Locked 38.983261 0 0
11 Locked 38.605377 0 0
12 Locked 38.983261 0 0
13 Locked 38.605377 0 0
14 Locked 38.983261 0 0
15 Locked 38.983261 0 0
16 Locked 38.983261 0 0
17 Locked 38.983261 0 0
18 Locked 38.605377 0 0
19 Locked 38.983261 0 0
20 Locked 39.854763 0 0
21 Locked 38.983261 0 0
22 Locked 38.605377 0 0
23 Locked 38.605377 0 0
24 Locked 38.605377 0 0
25 Locked 38.983261 0 0
26 Locked 40.366287 0 0
27 Locked 38.983261 0 0
28 Locked 38.983261 0 0
29 Locked 38.605377 0 0
30 Locked 38.983261 0 0
31 Locked 40.366287 0 0


3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159 96 4K 1880 QAM4096 759


3.1 Downstream channels
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159 Locked 40 -2.1 95360283 0
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beefybanana
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Re: Upgraded to 1gig. Horrible performance, much worse than m350. Currently unusable due to no upload spe

3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 53700000 48 5120 KSym/sec 64QAM 2
2 39400000 48.5 5120 KSym/sec 16QAM 4
3 46200000 47.8 5120 KSym/sec 16QAM 3
4 60300000 47.8 5120 KSym/sec 64QAM 1


3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 US_TYPE_STDMA 0 0 0 0
2 US_TYPE_STDMA 0 0 0 0
3 US_TYPE_STDMA 0 0 0 0
4 US_TYPE_STDMA 0 0 0 0
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beefybanana
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Message 7 of 18
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Re: Upgraded to 1gig. Horrible performance, much worse than m350. Currently unusable due to no upload spe

Network Log
Time Priority Description
Tue 16/11/2021 14:22:35 4 T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 16/11/2021 14:22:36 3 REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 16/11/2021 14:23:00 4 Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 16/11/2021 14:24:23 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 16/11/2021 14:24:49 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 16/11/2021 14:25:00 6 SW Download INIT - Via Config file 54k;fg87dsfd;kfoA,.iyewrk
Tue 16/11/2021 14:26:13 6 SW download Successful - Via Config file
Tue 16/11/2021 14:28:45 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 16/11/2021 14:55:27 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 16/11/2021 14:55:27 6 DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 16/11/2021 15:53:56 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 16/11/2021 15:53:56 6 DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 16/11/2021 16:27:24 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 18/11/2021 19:35:47 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 20/11/2021 07:47:29 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 20/11/2021 07:47:30 6 DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 20/11/2021 11:06:11 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 20/11/2021 11:06:15 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 20/11/2021 11:06:15 6 CM-STATUS message sent. Event Type Code: 1; Chan ID: 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 20/11/2021 11:06:15 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 20/11/2021 11:07:00 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 20/11/2021 11:24:09 4 Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 20/11/2021 11:24:53 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 20/11/2021 11:45:16 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 20/11/2021 23:08:43 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 22/11/2021 10:17:20 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 24/11/2021 19:35:32 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 24/11/2021 19:35:32 6 DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 25/11/2021 09:05:52 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 25/11/2021 09:05:53 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 25/11/2021 09:05:53 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 25/11/2021 09:07:50 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 25/11/2021 09:12:36 4 Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 25/11/2021 09:13:18 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 25/11/2021 10:22:25 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 25/11/2021 10:22:37 6 CM-STATUS message sent. Event Type Code: 5; Chan ID: 1; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 25/11/2021 10:22:37 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 25/11/2021 10:22:42 6 CM-STATUS message sent. Event Type Code: 21; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 25/11/2021 10:22:42 5 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 25/11/2021 10:23:09 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 25/11/2021 10:23:20 6 CM-STATUS message sent. Event Type Code: 5; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 25/11/2021 18:15:24 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri 26/11/2021 17:08:34 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 28/11/2021 07:31:22 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 28/11/2021 07:31:23 6 DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 28/11/2021 11:26:10 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 30/11/2021 23:49:23 6 CM-STATUS message sent. Event Type Code: 5; Chan ID: 1; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 01/12/2021 19:31:23 4 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
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carl_pearce
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Message 8 of 18
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Re: Upgraded to 1gig. Horrible performance, much worse than m350. Currently unusable due to no upload spe


@beefybanana wrote:
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 53700000 48 5120 KSym/sec 64QAM 2
2 39400000 48.5 5120 KSym/sec 16QAM 4
3 46200000 47.8 5120 KSym/sec 16QAM 3
4 60300000 47.8 5120 KSym/sec 64QAM 1


3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 US_TYPE_STDMA 0 0 0 0
2 US_TYPE_STDMA 0 0 0 0
3 US_TYPE_STDMA 0 0 0 0
4 US_TYPE_STDMA 0 0 0 0

The bit I've highlighted shows you have a noisy line.

Could be an on going SNR issue, however you'd need to check with VM.

Might be worth creating a BQM here

Then post the live link.

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beefybanana
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Message 9 of 18
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Re: Upgraded to 1gig. Horrible performance, much worse than m350. Currently unusable due to no upload spe

Thanks for the reply. Here's the copy/paste. Let me know if screenshots would be better..

I've just tested 3.3 mbps upload on Real Speed, which is the best I've seen today I think.
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beefybanana
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Message 10 of 18
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Re: Upgraded to 1gig. Horrible performance, much worse than m350. Currently unusable due to no upload spe

Ah, ok. Thanks for having a look, I appreciate it.

That's good there's something to latch on to and could be the issue. What would the solution to this be? Getting them to send an engineer out?
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