Showing results for 
Search instead for 
Did you mean: 

Upgraded to 1Gig - when will new speed kick in?

Joining in

Hello all,

I am just wondering if anyone knows how ling it takes for ypur acciunt to be upgraded? Ive had an email to say its been done but my VM account and Hub still display the old speeds.

Thanks 😊 


[MOD EDIT: Subject title changed for clarity]


Super solver

Some of these are taking up to a fortnight to process. 

Cancel VM here
Complain to VM
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Joining in

I've just called Customer Service who have said there was a issue with the online request so they've just formulated the package on the phone and should be up and running this week with the Hub5 also. 

Hello SquidgyB2009.

Thanks for popping back on our community.

Sorry to hear about the delay for your online upgrade.

Can you please keep us all updated once the new hub has arrived. As soon as this is activated the new speed will kick in.