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Upgraded package/downgraded broadband

I recently joined Virgin media broadband with the M350 package and I just ordered TV and telephone with them however they have downgraded my internet package to M200.

Once everything is up and running will I be able to upgrade my broadband to M350 or am I going to be stuck on the 200 package?

Thanks

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Re: Upgraded package/downgraded broadband

bump

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Alessandro Volta
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Re: Upgraded package/downgraded broadband

Bumping pushes you to the bottom of the list

You need to wait for a forum mod or a tech to pick this post up 


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Fibre optic
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Re: Upgraded package/downgraded broadband

What does is say when you check your address here: https://www.virginmedia.com/postcode-checker

Once you select your address, scroll down to Broadband and select View Choices then the available packages available should be listed.

Was only able to order M350 at my address from Janaury this year.

 

Matt
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10 years in Technical Customer Service, Construction Trades and Administration - Now I'm a Furloughed Chef
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