I’ve got M350 and already have a Hub 5 after asking for one 6 months ago. I upgraded online to 1Gig broadband expecting just for my speed to change but I’ve received a txt and email advising my new quick start kit is arriving tomorrow.
Why would I get new kit when I already have a hub 5? Broadband speed still at the old speed…
Seems a waste of money and equipment to me but if that’s how they do it - I’ll keep the new hub boxed in the cupboard in case the old one gets deactivated although I assume they’ll ask for one to be posted back at some point.
VM will take back one of the Hubs and send it out to another customer. I expect that in the volumes ISPs like VM order the Hubs, the cost per unit is far less than we imagine.
I’ve just received an email from VM staring my next bill is £108 - my current plan is £35/m and is £48/m with the new gig1. Looking into it, £40 has been added for new equipment/activation that I do not need. Hoping to get this refunded.
