Upgrade to service

[bayo19]

I was persuaded to upgrade my service yesterday and received confirmation within minutes however it has been 15 hours since and my package is still the same and hasn’t been updated. 

[japitts]

What changes to your services have you made?

And do any of them require new equipment? - a description of what you've done will help here.

[bayo19]

I upgraded my TV to have Sports and Films and broadband from 350 to 600mb and chatter anytime landline and extra tv box which gets fitted next week. 

[japitts · Accepted solution]

The additional TV box is sufficient to mean you have extra equipment being installed here.

Usually if part of your changes includes new or replacement kit, then all the other changes are bundled together and activated at the same time. Others who know the broadband side better will know whether the speed change trigger a hub change.

[Tudor]

If you have a Hub3 that’s ok for 600mb.