We'll send you an email confirming your delivery date within seven days. If there's a delay it just means it's taking us a little longer to process because there's some outstanding activity on your account. We'll make sure we sort out your order as quickly as possible, so you can start enjoying speedy, wireless broadband.
Our friends at Yodel will deliver your new Hub 3 to your billing address, on the day you've chosen, between 8am and 9pm. Make sure you add your mobile number to your details – that way we can text you on the delivery day with all the information you'll need to track your order.
I'm simply asking for you to do what you have committed to do. I'm not even the one asking you to do this.
I thought I was the only one who this happened to, but apparently not.
I responded to the letter like everyone else and picked out a delivery slot (Aug 7th) - got no confirmation whatsoever in my inbox and had someone at home all day to receive the package on the designated date. Guess what - no delivery, message or anything. I played fair and gave it a while as I suspected more than a few people took up this offer, and today went back to the hubswap link in case something had gone wrong somewhere along the line.
I got to a screen which said I had already claimed my upgrade and the delivery date I picked out. I don't know if/where it was delivered to but it certainly wasn't to me. Tried putting the screen capture up but it results in a triangle (direct and URL options attempted).
Any advice on how to proceed from here would be appreciated.
Hello dawatcher, here is a copy and paste of my action on Thursday which did get a positive response:
I phoned the FAULTS Dept. hoping they could sort the problem out and so again I had to recap the events taking place starting with the letter I received on 2nd August. She said she would immediately carry out the appropriate procedure and I should be receiving the hub 3 on Monday 19 August.
You may have to wait 20 minutes or so but I phoned 150 on the landline si it was free.
When I called up hubswap and booked the 9th August I didn't even get a response regarding Yodel making a delivery and in my first call to Accounts they said there was no record of my application.
Just wanted to say that John_GS from Virgin sorted out my problem. I received the HUB 3 as he promised, and installed it last night. All working fine. He even put me on the right (cheaper) tariff for my requirements.