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Theballisinthen
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Upgrade on broadband services

Hi 

I upgraded my broadband package from 200 to bigger oomph 350 service...I did this on Friday it is now Monday and nothing has changed...how long does it usually take for the changes to happen ?

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Ernie_C
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Re: Upgrade on broadband services

Does the upgrade include other elements?

New SIM, extra box, new Hub?

If so, the speed upgrade can’t happen until all elements are installed.

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jbrennand
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Re: Upgrade on broadband services

Do you already have a Hub3 ? If you have an older Superhub then they will need to send one out to you.

If you already have a Hub3 - look in the settings for the "Configuration" data page for the Up and Dowm "Max Data Rate Transfer" speed settings - what numbers are in there - in bps - on 350 the down will start with a 4xxxxxxxx

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Theballisinthen
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Re: Upgrade on broadband services

I'm waiting on  a replacement box for my old TiVo box...going to be delivered on Wed ..so hopefully things will change then

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