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lstevens
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Upgrade not arrived

Hi, I selected an upgrade for my account to the bigger bundle + movies with a V6 box on 18/01/21 and received an email with an order summary (order ref. WS7439454) but nothing else, nothing is showing on my account either. The email said I would hear something in the next couple of days and possibly receive the v6 box on 22/01/21, however I have still not heard anything a week later. 
Thanks,

Lauren

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