I recently upgraded online from M350 to M500 (broadband only). The upgrade included the WiFi booster set that I do not need as I have no black spots in the house due to using the Superhub 3 in modem mode and a mesh network.
After 3 days speaking to support via chat and asking for the extra speed, I seem to be going round in circles. I understand that even though I don't need the booster, I need to activate it in order to get the faster speed? Is that correct?
Do they "switch-on" the 500mb speed on activation of the booster? Can I then unplug the booster afterwards and still get 500mb?
I actually only have a Superhub 3. I simply asked if there was a faster option for me and I was sent the promise of M500 and equipment I have no need for. Now I cannot get through to speak or chat to anyone!