Virgin Media Community

[13_Millsy]

Please help! I have upgraded from iPhone 7 to iPhone 12. I am unable to update my Apple ID settings. I have the correct password, as it works on my other devices, but it’s on accepted on this phone. My photos won’t download and I’m worried I’ll lose them. Could anyone please give me some advice? Thank you 🙏🏻 😃 x

[DJ_Shadow1966 · Accepted solution]

Hello

Can you check https://appleid.apple.com/#!&page=signin if you can sign in there.

If you are unable to sign in there the next people too call would be Apple.

Regards Mike

[13_Millsy]

Thank you for your help. I didn’t know the Apple ID website existed before. I went there and managed to chat with an advisor who resolved the issue that’s driven me crazy for the last 3 days! Thank you! x

[DJ_Shadow1966 · Accepted solution]

Hello

Your welcome, if you have any more queries by all means come on back to the forum we do have a great team of VM staff members, VIPs and normal customers with a great deal of knowledge. Stay safe and have a great day.

Regards Mike