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Jessdess
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Unusual connection problems - Do I need a Spotter?

Hi all
I recently moved to a new flat. Virgin's website told me the flat was able to receive Virgin fibre and the date was set for the install.
When the engineer came round he was expecting a simple install, the system having told him that the flat had previously had virgin installed. It turns out this was the shadow of previous failed attempts at installation.
The engineer inspected the access point outside on the pavement but was unable to get past the cement around the edges.
IMG_5207.jpg
The building to the left has virgin as does does the building to the right but the cable does not appear to have been run into my building.
Thus the installation was cancelled but the engineer did suggest that if other people were interested in having virgin installed virgin might consider laying the cable into the building. 
Now as it happens my neighbours are interested.
 
The building is, however  an Edinburgh New Town listed tenement and only limited changes can be made to the outside.
Utilities enter the building adjacent to a little bridge that connects the tenement to the pavement (what? your house isn't connected via a bridge??).
IMG_5214.jpg
 
Inside the building there is first a horizontal, then a vertical conduit that delivers some utilities to the building.
IMG_5212.jpgIMG_5234.jpg
 
This is not well positioned for bringing cables to peoples living rooms. However, within the conduit are a number of co-axial cables that connect each flat to a SKY integrated receiver system.
 
IMG_5233.jpg
I know that not all co-axial cables are created equally but this would allow the use of pre-existing wiring for the last part of the connection.
 
Thus my questions are
  1. Would virgin connect up the building properly?
  2. Can they make use of the existing internal conduits or do they have to go outside the building?
  3. Can they make use of the existing coaxial network / IRS in the building?
  4. If any or all of the above, what is the surcharge?
  5. Would we have to get our own electrician for part of the work?
  6. I believe the engineering team have specialist "spotters" for this type of thing, if so how do I get in touch with them?
 
Thank you for your patience
 
Jess
 
 
 
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Very Insightful Person
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Re: Unusual connection problems - Do I need a Spotter?

cannot help on most of those but some thoughts

Thus my questions are
 
Would virgin connect up the building properly?  - the external box suggests they already have - if VM will not open it because of the cement around it it would be worth asking the landlord council to do it or take it into your own hands and clean it up and open it

 

Can they make use of the existing internal conduits or do they have to go outside the building? - they might and again referring to the point above wires may have already been laid internally
 
Can they make use of the existing coaxial network / IRS in the building? - 99% sure the answer is no - they will only use their own cable
 
If any or all of the above, what is the surcharge? - if they can install it should be free or at the advertised install cost
 
Would we have to get our own electrician for part of the work? - not usually - they have been known in the past to supply cable that others can run but you would have to get the engineering team or area manager to agree
 
I believe the engineering team have specialist "spotters" for this type of thing, if so how do I get in touch with them? - they certainly have spotters - one of the VM people here may be able to arrange something - but before that happens i would get that entry cover accessible - that [i think] is the start point - if there is cable in there it [may] move things forward
 
finally - it might be worth looking at how VM is wired into the other buildings - if they are the same layout and have the same internal ducting many of your questions may be answered there - certainly good info to have if a spotter comes out

 

 

 

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Tony
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Roger_Gooner
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Re: Unusual connection problems - Do I need a Spotter?

In the past year VM has done some IRS installations and, if so, had got the IRS provider to install the face plate.

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