Menu

Virgin Media Community

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Post a question

Reply
MA-1
  • 1
  • 0
  • 0
Just joined
261 Views
Message 1 of 4
Flag for a moderator

Unsure about internet delivery

on ‎08-02-2023 12:32

I'm supposed to be having the box/router/equipment for my broadband delivered tomorrow. Spoke to someone on the phone yesterday (7th) who said it would be on the 9th. However, I've received a text this morning, saying: "The new kit will arrive on null. Yodel will send you a 2 hour delivery window. To view your order details, get our app at virginmedia.com/qsapp"  The bit about 'the new kit will arrive on null' seems to suggest it's not coming - can anyone help, please?

 

 

 

0 Kudos
Reply
newapollo
  • 15.79K
  • 2.1K
  • 4.96K
Very Insightful Person
Very Insightful Person
244 Views
Message 2 of 4
Flag for a moderator

Re: Unsure about internet delivery

on ‎08-02-2023 14:04

Hi @MA-1 

You could try calling the pre-installs team on 0800 052 1734

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

Dave

I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The do's and don'ts. Keep the community welcoming for all. Follow the house rules
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
Love, love and love, forever - Pele



0 Kudos
Reply
Tudor
  • 13.83K
  • 1.07K
  • 2.8K
Very Insightful Person
Very Insightful Person
231 Views
Message 3 of 4
Flag for a moderator

Re: Unsure about internet delivery

on ‎08-02-2023 14:25

Looks to me that the person who sent the ‘standard’ email did not send it with the date parameter.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
0 Kudos
Reply
Matthew_ML
  • 3.51K
  • 130
  • 235
Forum Team
Forum Team
179 Views
Message 4 of 4
Flag for a moderator

Re: Unsure about internet delivery

on ‎10-02-2023 15:03

Hey MA-1, thank you for reaching out and a warm welcome to the community and to Virgin Media O2, I am sorry to see you aren't sure when your equipment is being delivered. 

I can see from our end you spoke to the team after this, did they manage to sort this out for you? Thanks 

Matt - Forum Team


New around here?

0 Kudos
Reply

Digital life blog

Help videos

Help forum