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Unsure about VM

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Hi i am planning to buy VM 100mb broadband as most of the other competitors dont offer speeds more than 15mb in my future OL6 9PL. BT, EE, TalkTalk all of them dont go above 13mb and vodafone doesnt work on that house. We currently have vodafone with 60mb and virgin media is our option for high speeds but im concerned about a few things. First of all the upload speeds are very low due to the 10:1 ratio system, a lot of people were saying that the superhub is very bad and you should get your own router, slower speeds at peak times (which i have never heard of anywhere else). Its not like we have any other choice but i still want to know about these issues. Thank you.


Very Insightful Person
Very Insightful Person

Hi @Sylar1092 

I can see from your other thread that you are looking at the M100 package.

Info below of what hardwired speeds to expect on that tier, and details of how VM broadband works.from 


Download Speeds
Advertised Speed: 108 Mbps
Expected Speed Range: 108 - 111 Mbps
Minimum Guaranteed Download Speed: 54 Mbps

Upload Speeds
Advertised Speed: 10 Mbps
Expected Speed Range: 10 Mbps

VM don't guarantee wifi speeds as there are too many variables to consider such as the device you’re using and the decices capabilities, the wiring in your building, proximity to microwaves, fishtanks etc,the number of users online accessing a particular website. Also, high usage, such as during major sporting events, at peak times may cause congestion.

I'm on the M600 tier and speeds to the router are around 670M - wireless speeds are generally around 350. 

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Very Insightful Person
Very Insightful Person

Just to add to @newapollo excellent summary,  VM are very area bound, in that some areas are great, (mine for example) and some are poor with over subscription.

Best to get a BQM monitor setup as soon as you get VM installed, as this will show the performance you can expect in future.  Stress test everything before the 14 day cooling off period is over.

Do not cancel your existing BB supplier until you are fully satisfied with VM.

Remember internal VM cables are co-ax so plan where you need all the equipment to go, prior to the technician visit, as changes after initial install are charged at £25.

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