on 23-05-2023 15:29
Hi VM,
Can you run a line check on my connection. Internet connection has gone to pot since my new neighbour had VM installed last week. I believe my old neighbour was BT only so this would be a new install.
My power levels are all over and I am seeing a load of Post RS errors.
Thanks
Kev
on 23-05-2023 15:31
1 | 267000000 | -6 | 38 | 256 qam | 17 |
2 | 139000000 | -5.7 | 36 | 256 qam | 1 |
3 | 147000000 | -6 | 35 | 256 qam | 2 |
4 | 155000000 | -6 | 35 | 256 qam | 3 |
5 | 163000000 | -7.2 | 36 | 256 qam | 4 |
6 | 171000000 | -7.5 | 35 | 256 qam | 5 |
7 | 179000000 | -6 | 36 | 256 qam | 6 |
8 | 187000000 | -7.2 | 35 | 256 qam | 7 |
9 | 195000000 | -8.7 | 33 | 256 qam | 8 |
10 | 203000000 | -7.7 | 33 | 256 qam | 9 |
11 | 211000000 | -7.7 | 34 | 256 qam | 10 |
12 | 219000000 | -8.4 | 32 | 256 qam | 11 |
13 | 227000000 | -5.5 | 37 | 256 qam | 12 |
14 | 235000000 | -5 | 38 | 256 qam | 13 |
15 | 243000000 | -6.9 | 37 | 256 qam | 14 |
16 | 251000000 | -5.7 | 38 | 256 qam | 15 |
17 | 259000000 | -5.2 | 37 | 256 qam | 16 |
18 | 275000000 | -4.2 | 40 | 256 qam | 18 |
19 | 283000000 | -3.9 | 38 | 256 qam | 19 |
20 | 291000000 | -5.5 | 38 | 256 qam | 20 |
21 | 299000000 | -4.5 | 38 | 256 qam | 21 |
22 | 307000000 | -4.9 | 38 | 256 qam | 22 |
23 | 315000000 | -7.2 | 37 | 256 qam | 23 |
24 | 323000000 | -6.2 | 38 | 256 qam | 24 |
1 | Locked | 38.6 | 496 | 0 |
2 | Locked | 36.6 | 62400985 | 26582 |
3 | Locked | 35 | 9179385 | 593 |
4 | Locked | 35 | 469071698 | 716 |
5 | Locked | 36.6 | 43008073 | 84460 |
6 | Locked | 35.7 | 38523172 | 408 |
7 | Locked | 36.3 | 156580794 | 496 |
8 | Locked | 35 | 5543195 | 594 |
9 | Locked | 33.4 | 93061657 | 277335 |
10 | Locked | 33.9 | 28067750 | 11479 |
11 | Locked | 34.6 | 72688926 | 1940738 |
12 | Locked | 32.3 | 178473404 | 12293412 |
13 | Locked | 37.6 | 1744 | 23 |
14 | Locked | 38.9 | 1278 | 29 |
15 | Locked | 37.6 | 1261 | 5 |
16 | Locked | 38.9 | 1283 | 20 |
17 | Locked | 37.9 | 859 | 12 |
18 | Locked | 40.9 | 570 | 0 |
19 | Locked | 38.9 | 596 | 0 |
20 | Locked | 38.6 | 501 | 0 |
21 | Locked | 38.6 | 505 | 0 |
22 | Locked | 38.6 | 572 | 0 |
23 | Locked | 37.6 | 676 | 1 |
24 | Locked | 38.6 | 912 | 11 |
on 23-05-2023 18:57
All your levels are too low, looks like maybe your line has been spliced,
You will need a visit by the looks of it
on 23-05-2023 19:34
First thing I would do is to pop outside and see if the installer has taken the easy way and ‘spliced’ your neighbour’s connection into yours. Look for the (usually) brown omnibox on the front outside wall and just check if a ‘new’ cable has appeared leading next door!
Your power levels are quite low, technically still within spec although if we have a hot summer, I fully expect your connection to collapse completely. I’m more concerned about the lowish S/N ratio on a number of channels and hence the large number of errors being reported.
One other possibility is that the installer for next door, having some trouble getting it working, ‘moved’ your connection in the street cabinet in favour of your neighbour’s and connected you to a bad, or unsuitable tap in the cabinet. They shouldn’t do this and they certainly wouldn’t check with you afterwards to see if your connection was OK. I can sort of see their incentive, get the job done, they get paid, only a small risk of messing up someone else’s connection, even if they notice, but either way this is now ‘someone else’s problem’, and not theirs!
You’ll need a tech visit to fix this.
on 23-05-2023 20:22
Thanks VMUser1812 & Brava210,
I was speaking with my brother who used to do installs and still has contacts within the VM installer team and he suggested that I may have been moved onto a different tap or that there were no free taps and they have split the cables.
I'll see what VM come back with if they do a line check.
on 23-05-2023 21:55
Quick update - not 100% sure if VM have done anything at their end as I'm now connecting to a whole host of new channels. Signal specs look a lot better with 23 channels instead of 24
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 0 | 38 | 256 qam | 25 |
2 | 267000000 | 1 | 40 | 256 qam | 17 |
3 | 275000000 | 1 | 38 | 256 qam | 18 |
4 | 283000000 | 1.5 | 40 | 256 qam | 19 |
5 | 291000000 | 1.9 | 40 | 256 qam | 20 |
6 | 299000000 | 0.7 | 38 | 256 qam | 21 |
7 | 307000000 | 0.2 | 38 | 256 qam | 22 |
8 | 315000000 | 1 | 38 | 256 qam | 23 |
9 | 323000000 | 0.2 | 38 | 256 qam | 24 |
10 | 339000000 | -0.2 | 37 | 256 qam | 26 |
11 | 347000000 | -1.5 | 38 | 256 qam | 27 |
12 | 355000000 | -3 | 38 | 256 qam | 28 |
13 | 363000000 | -3 | 37 | 256 qam | 29 |
14 | 371000000 | -2.7 | 37 | 256 qam | 30 |
15 | 379000000 | -2.2 | 38 | 256 qam | 31 |
16 | 387000000 | -0.7 | 38 | 256 qam | 32 |
17 | 403000000 | 0.5 | 40 | 256 qam | 34 |
18 | 411000000 | 1 | 40 | 256 qam | 35 |
19 | 419000000 | 1.4 | 38 | 256 qam | 36 |
20 | 427000000 | 1.5 | 40 | 256 qam | 37 |
21 | 435000000 | 1.9 | 40 | 256 qam | 38 |
22 | 443000000 | 2 | 38 | 256 qam | 39 |
23 | 451000000 | 1.4 | 40 | 256 qam | 40 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 0 | 0 |
2 | Locked | 40.3 | 0 | 0 |
3 | Locked | 38.9 | 5 | 0 |
4 | Locked | 40.3 | 1 | 0 |
5 | Locked | 40.3 | 1 | 0 |
6 | Locked | 38.6 | 1 | 0 |
7 | Locked | 38.9 | 2 | 0 |
8 | Locked | 38.9 | 30 | 0 |
9 | Locked | 38.6 | 23 | 0 |
10 | Locked | 37.6 | 6 | 0 |
11 | Locked | 38.6 | 7 | 0 |
12 | Locked | 38.6 | 32 | 0 |
13 | Locked | 37.6 | 50 | 0 |
14 | Locked | 37.6 | 92 | 0 |
15 | Locked | 38.6 | 88 | 0 |
16 | Locked | 38.9 | 36 | 0 |
17 | Locked | 40.9 | 22 | 0 |
18 | Locked | 40.3 | 8 | 0 |
19 | Locked | 38.9 | 8 | 0 |
20 | Locked | 40.9 | 8 | 0 |
21 | Locked | 40.3 | 11 | 0 |
22 | Locked | 38.9 | 18 | 0 |
23 | Locked | 40.3 | 10 | 0 |
on 26-05-2023 10:58
Hi Peav,
Thank you for getting in touch with us here on community and our apologies for any issues you have experienced with the service.
I am happy to hear there have been some improvements and we just wanted to check in and see how things have been since you last posted?
If you have had any problems at all, please do not hesitate to reach back out to us and we will be happy to assist further.
Thanks,
on 01-06-2023 22:45
Hi Nat,
I'm still seeing Post RS errors on most of the channels, but not as much as I was. I'll most likely need to do an internal wiring check, but since it mostly runs under my floor, it's a pain to get to.
Regards,
Kev
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | -1.5 | 38 | 256 qam | 25 |
2 | 267000000 | 0.2 | 40 | 256 qam | 17 |
3 | 275000000 | 1 | 38 | 256 qam | 18 |
4 | 283000000 | 1.4 | 40 | 256 qam | 19 |
5 | 291000000 | 2 | 40 | 256 qam | 20 |
6 | 299000000 | 0.7 | 38 | 256 qam | 21 |
7 | 307000000 | -0.2 | 38 | 256 qam | 22 |
8 | 315000000 | -0.2 | 38 | 256 qam | 23 |
9 | 323000000 | -0.5 | 38 | 256 qam | 24 |
10 | 339000000 | -1.4 | 38 | 256 qam | 26 |
11 | 347000000 | -0.7 | 38 | 256 qam | 27 |
12 | 355000000 | -1 | 38 | 256 qam | 28 |
13 | 363000000 | -0.2 | 38 | 256 qam | 29 |
14 | 371000000 | -0.2 | 38 | 256 qam | 30 |
15 | 379000000 | 0 | 38 | 256 qam | 31 |
16 | 387000000 | 0.4 | 40 | 256 qam | 32 |
17 | 395000000 | 0.5 | 36 | 256 qam | 33 |
18 | 403000000 | 0.7 | 40 | 256 qam | 34 |
19 | 411000000 | 1 | 38 | 256 qam | 35 |
20 | 419000000 | 0.2 | 38 | 256 qam | 36 |
21 | 427000000 | 0 | 40 | 256 qam | 37 |
22 | 435000000 | 0.2 | 40 | 256 qam | 38 |
23 | 443000000 | 0 | 38 | 256 qam | 39 |
24 | 451000000 | -0.4 | 38 | 256 qam | 40 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 8762 | 168 |
2 | Locked | 40.3 | 21125 | 2 |
3 | Locked | 38.9 | 18595 | 46 |
4 | Locked | 40.3 | 14803 | 66 |
5 | Locked | 40.3 | 6971 | 0 |
6 | Locked | 38.6 | 6214 | 31 |
7 | Locked | 38.6 | 6768 | 0 |
8 | Locked | 38.9 | 7952 | 2 |
9 | Locked | 38.6 | 8693 | 58 |
10 | Locked | 38.6 | 9378 | 109 |
11 | Locked | 38.6 | 8789 | 15 |
12 | Locked | 38.9 | 6854 | 42 |
13 | Locked | 38.9 | 6117 | 21 |
14 | Locked | 38.6 | 5748 | 8 |
15 | Locked | 38.6 | 5117 | 115 |
16 | Locked | 40.3 | 4761 | 126 |
17 | Locked | 36.6 | 5035 | 408 |
18 | Locked | 40.3 | 4261 | 6 |
19 | Locked | 38.9 | 4325 | 118909 |
20 | Locked | 38.9 | 4883 | 0 |
21 | Locked | 40.3 | 5579 | 0 |
22 | Locked | 40.3 | 6311 | 0 |
23 | Locked | 38.9 | 7126 | 0 |
24 | Locked | 38.9 | 7269 | 7 |
on 04-06-2023 12:25
I'd like to take a closer look into this so will pop you a PM 📩 now to help further.
Speak to you soon 😊