For a while my broadband is very unstable. It's nearing on impossible to work from home, and we have to work from home. The SU3 looses connection and trying to work with VPN, Remote Desktop, Teams etc... becomes frustrating, browsing website it hangs. When it works it's ok.
There are times when there are so many dropped packets, as charted below:
I did also monitor the two other IP's, one either side of mine and they were both showing no packets lost.
In the last 10mins I have unplugged the router and re-booted it up. We've moved into a new property and are using the pre-installed cables and have been using it roughly for about 4 weeks... sadly past the 14 days where we would have cancelled it. All connections are good and tight.
Is this something an engineer should come out and inspect?
It can be difficult diagnosing problems without some basic information.
Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.
Go round all the accessible co-ax connections and ensure that they are finger tight.
If everything above is OK we need do some troubleshooting; to start with …
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and then click OK - you can post the link straight away.
I've flagged your post for the forum staff to pick up. Although your power and noise data is nominally acceptable, the Network log is clear evidence of the problems you describe, as is the BQM, and the number of uncorrected post-RS looks to be too high. I've guessed this may be a local equipment fault or upstream noise, but forum staff will be able to advise on next steps which may include passing on to the networks team for investigation.
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Welcome to the community and thank you for your post.
I'm sorry to hear that you've been having these broadband issues. I appreciate this would be frustrating when trying to work. I will be able to take a look in to this for you to see if a tech vsiit is needed.
I'll send you over a private message to run through security 🙂
Thanks for your private message. I've been able to book the tech visit in for you. If you head here you'll be able to log in to your online account and see the appointment there. You'll be able to reschedule it if anything changes and you can't make that visit.