The engineer who installed my virgin broadband attached a brown box to the outside of my house, and a buff-coloured plastic cover over the hole that he drilled through the wall. The buff plastic cover is curled and did not stick properly, so I've crudely taped it down to stop water / vermin getting in. This is unsightly and a poor advertisement for Virgin. Suggestions? Maybe Virgin should send an engineer to re-fit this in a tidier way?