I've bought a new house that has Virgin fibre and Openreach equipment pre-installed. All my neighbours have it and are live on Virgin or openreach.
I'm a long standing virgin fibre customer and I contacted your house move team 4 weeks ago to organise the transfer of my contract. I then received an email from Unserviceable Homes <UnserviceableHomes@virginmedia.co.uk> saying they were going to look into it and would respond within 7 days. I have not had any response at all on this, I have used your chat a few times and even managed to speak to the home move team again. Each tells me there is nothing they can do to get any info, the last person offered me a cancellation as the best course of action.
Thank you for your post and welcome to the forums.
I am sorry to hear about the experience you've had here. What I will do is send you over a private message so I can confirm some details with you and get this passed to the relevant team asap.