Moved back to Virgin from ADSL and having daily connection issues, impacting ability to work from home, Zoom calls etc. The HUB 3 racks up a massive number of pre and post RS errors and the connection freezes corresponding with events in the network log. Have tried swapping out the cable to the hub with the one used when I was last on Virgin, resetting the hub multiple times, switching to modem mode over the past couple of weeks but issue remains. I only use hard wired ethernet to the HUB 3. The check tool on the Virgin site says there is no issue, but the logs, error count and erratic connectivity suggest otherwise. Details below, any help greatly appreciated, this morning it has been particularly bad.
I last reset the HUB3 last night at 6.30pm pre and post RS errors were 0.
Thanks for getting in touch, and a very warm welcome to the Community Forum. I'm sorry that you're having some problems with your broadband connection.
I've been able to locate your account using your Forum Details, and I can see that there is a known issue in your area. This issue has an estimated resolution time of 18:00 this afternoon. Can you continue to monitor your connection after this time, and let us know if you see any more issues?