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Unexpected phone call

I couldn't see an appropriate board so am putting this here.

Have just received a phone call (from 01916898231) saying that my broadband would be disconnected in four hours and I needed to upgrade my router and should press 1 to speak to Virgin.

I assumed it was spam and ignored it.

Was I right to do this?

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Re: Unexpected phone call

Hello

Yes you were right it is a scam, the number would have been spoofed.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Unexpected phone call

Hi

Neither VM or OR work that fast, unfortunately, CityFibre maybe.


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Re: Unexpected phone call

I was told I had an outstanding payment so I told them to collect it via direct debit and they were adamant I needed to make payment right then by card or be disconnected  so I told them to disconnect me . They hung up.