Virgin Media Community

[Mb201986]

I am writing this as a final resort. I have been trying to set up an online virgin media account but have been unable to as the password I write is not accepted. Have tried various characters, lengths but nothing works. I have phoned the customer services multiple times to help but no one has been able to resolve this. I have been told someone from technical will phone me back and no one does. Virgin media customer service has been very disappointing. If any can help me with this issue please let me know

[Zoie_P]

Hi Mb201986,

Thank you for your post and welcome to our forums 🌞

I am sorry you are having issues with registering for your account. We can take a look into this for you to make sure a ticket was raised and if not raise one for you. I will pop you over PM, to get some details from you, just keep an eye out for the little envelope 📧

Thanks,

Zoie

[Zoie_P]

Thank you for messaging with me @Mb201986 ✉, 

Glad I could get this raised with our IT team, please keep us posted if you need an update and I hope this gets sorted for you 😊

Zoie

[iand]

are you using a gmail adress ?? i tried this and wouldnt work for me i had to use a diffrent email