Hello, I've received my set up equipment, I'm unable to push the cable into the virgin box on the wall as the box has no socket inside, just 2 cables coming out with the same ends on as the cable I'm suppose to plug into the box, so I'm unable to set up or activate my service, please DO NOT request me to phone you as I spent almost 2 hours trying to get through yesterday, I've tried again this morning and got cut off, please send an appointment to me via email for an engineer to come out and set up for me,
Many thanks