I’m a new customer (broadband, tv and tel) and got a text from virgin 86002 re a engineer to resolve a connectivity issue
I need to reply to the text with “CONFIRM” to confirm the appointment slot but this message gets not delivered as I get the “message send failure” reply on every try.
I have non virgin mobile. Has no issues sending text from my phone.
Please fix as I do not want the appointment cancelled as we are without broadband currently.
Thank you for your post and welcome to the community.
I'm very sorry to hear about the issue with confirming the engineer visit.
I have taken a look on our side and can see you have spoken with the team regarding this.
Please let us know if you need any help in the future.
Hi @AlexElm, thanks for getting back to us.
I am sorry you were unable to confirm your appointment by text message. I would like to take a closer look at your account, on your behalf. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.