I have been trying to register my virgin media account for 2 weeks and it takes me to step 1 and never lets me into step 2. The error message appears as unable to proceed further. It is annoying as I am unable to check anything without the sign in!!!
I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great