I had Virgin Media Fibre and Landline installed 8 days ago and have been unsuccessfully trying to register for a My Virgin Media account ever since.
I have talked to Virgin Media customer service five time already and no one has resolved the issue. On one occasion I was waiting for 10 hours for a reply on the online chat.....usually it's about 5 hours.....only to be told they need to transfer me to the Technical Team (which I already selected in the options) followed by another wait of multiple hours for someone to reply and ultimately not resolve the issue.
On Friday (two days ago) I was told the email address needed to be transferred from my old account to my new account. I was advised this would take 24 hours and then I click “Sign In” and “Forgotten Password” and the new password for the account will be emailed to me.
This isn’t working, I just get an onscreen message saying “Unable to find username”.
When I use my main email address to try to register (the same email address I used when joining Virgin Media) I get the following error messages:
“Some information is missing or incorrectly entered. Please check below and try again.”
“Sorry, this username is not available. Please enter another username and try again.”
When I try using an alternative email address to register I get the following error message:
“Sorry! We are not able to set up your my Virgin Media account at the moment. Please try again later, or you can also set up your my Virgin Media account at the time of your broadband installation. We are looking forward to connecting you to your superfast broadband.”
I want to register for My Virgin Media so I can access billing information etc.
Re: Unable to register for My Virgin Media account.
3 weeks ago
Speak to Retentions on 150 or 0345 454 1111 - options 1-1-4-4 "Thinking of leaving" - they are open 08:00 until 21:00 BUT calling early between 08.00-10.00 midweek is best, when you will usually get a UK call centre with staff more informed and helpful. They seem to have the power of God over other departments.