Menu
Reply
Rxshid
  • 1
  • 0
  • 0
Joining in
158 Views
Message 1 of 2
Flag for a moderator

Unable to get broadband when my neighbours can

Hi, when trying to see if Virgin services my address, it says that my specific flat (first floor) is not eligible. However, when selecting the whole building it says broadband is available. It seems as if my neighbours in my building may have Virgin media installed, but not my specific flat. I also know that my area has the infrastructure as I live in central London and many people on my street are with Virgin. Is there anyway I can have Virgin review this information and contact me on what I should do?

 

Thanks 🙂

Tags (1)
0 Kudos
Reply
VM-Jon
  • 1.11K
  • 175
  • 214
Forum Team
Forum Team
155 Views
Message 2 of 2
Flag for a moderator

Re: Unable to get broadband when my neighbours can

Hi,

Let me take a look at this for you. I will send you a private message for some details.


Here to help! I'm an install manager helping out whilst working from home. Find out more


0 Kudos
Reply