Unable to get VM at address despite neighbours having it

[hamhas]

Hi everyone,

I've moved into a property around 6 months ago in suburban Manchester, and I've tried several times over the past few months to get a VM connection, everytime I have contacted the sales/customer services team I receive a generic response that service to my address is 'not ready yet' without any further explanation. Several neighbours around me have VM, and I believe theres a junction box right outside the property. Would anyone from the VM team be able to help me resolve this issue

Many thanks

[Martin_N]

Hi hamhas,

Thank you for your post and welcome to the community. 

We can certainly send off to see if there is anything we can do to provide service to yourself. 

I will private message you now to confirm some details. 

^Martin