I am trying to use the Virgin Connect App however when I click on the broadband section I am getting a message saying we can’t find your connected devices and an exclamation mark on the Hub & TV box icon. On clicking the ! I receive the following message:
Somethings not right - it looks like someone else is signed into the settings area of your Hub. To sign in yourself ask them to sign out or turn your hub off and on again. When it had restarted click ‘try again’ to make the app reconnect.
I don’t have any idea who else could be logged in and I have tried the restart/reboot but still no luck getting the app to connect. Any help would be greatly appreciated!!