Virgin Media Community

[jasoncartwright]

Was asked to post here...

https://twitter.com/jasoncartwright/status/1634275498791518208

http://gw-vip.ms.virginmedia.com/exp-customer-details/v1/api/customer/websafesecuritysettings… returns a 500 Internal Server Error and (with the IDs removed)... 

{

"requestId": "",

"correlationId": "",

"code": "10-1-200000",

"severity": "Critical",

"sourceSystem": "Backend",

"description": "System Exception"

}

[jasoncartwright]

Better description of the problem - I'm trying to change Virus Safe and Web Safe settings. I log in here...

https://www.virginmedia.com/my-virgin-media

Go to this page...

https://www.virginmedia.com/my-virgin-media/account-settings/security

Clicking the toggle buttons fails. The URL in the previous post is called in the background and gives a 500 internal server error with that JSON response.

[Adri_G]

Hey jasoncarwright, thanks for your first posts on our help forum and welcome to our community.

We're sorry to see you're having an error when trying to change your web-safe settings on the account, we'd love to best help with this.

Could you please update us since your last post on Friday and let us know if the issue persists?

Also, have you tested another device or browser and clearing your cache and cookies to see if this helps?

Tell us where you are and if the issue persists and we'll be here to assist further where needed.

[jasoncartwright]

Hello, still have this problem. Have tested on multiple devices and multiple browsers.

[Ilyas_Y]

Thanks for the reply @jasoncartwright on the forums. 🙂

I'm sorry to hear that you're still experiencing this issue.
I will be able to assist and get this changed for you.

I will send a private message - watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

[Ilyas_Y]

Thanks for speaking with us today @jasoncartwright on the Virgin Media forums. 😇

I'm glad we have been able to assist and alter the settings needed.
As always - reach out to us if you need anything and we'll assist.

Kind regards,
Ilyas.