I recently got a new superhub to replace my old one to try and improve my internet connection and have a couple of quick questions.
Understand that I need to activate it but can't get to the option to do so. When I call the automated line 0800 953 9500, the only option I can find is about activating Quickstart kit - is that the right one for a replacement superhub? There's no quickstart branding in the packaging anywhere.
If that quickstart kit activation is the right option, I still can't get past the password prompt on the automated line though, because it won't accept the characters from my account password (which I know are correct since I used the password to log in to the virginmedia website). Is the password that the automated line asks for characters from the same password that I use to log into my.virginmedia.com?
OK I can get to a menu option which says to pick it to ask for help with activation but that's a dead end since it says call centres impacted due to coronavirus or something and suggests I go to the faults website instead.
Is there a way to actually activate without needing to speak to someone on the phone?
Thanks for your post on the forums, I am sorry to hear you're having some issues activating your HUB. The number you quoted above - 0800 953 9500 - is the correct one for activation. The password it asks for is the one you give to us when you call in, this is completely different and separate to the one you use for your online account. If you can't remember what your password is then we can help change it here on the forums, but we would not be able to activate your HUB, this has to be done via the number.
Please let me know if you need any further help with your password.