Virgin Media Community

[eliteharbringer]

Hi,

For some reason in the last few weeks I have been unable to access my web hosting provider cpanel site for my weather website.

It was working fine previously but now I can access it.  I have checked with the provider and no issues can be seen.

C:\WINDOWS\system32>ping 199.188.200.146

Pinging 199.188.200.146 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 199.188.200.146:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\WINDOWS\system32>tracert 199.188.200.146

Tracing route to 199.188.200.146
over a maximum of 30 hops:

1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

However if I go onto my VPN I can successfully connect.

C:\WINDOWS\system32>tracert 199.188.200.146

Tracing route to 199.188.200.146
over a maximum of 30 hops:

1 23 ms 23 ms 23 ms 10.8.2.1
2 23 ms 23 ms 23 ms lon-cit-02sw.voxility.net [5.254.106.217]
3 26 ms 24 ms 22 ms lon-cit-01c.voxility.net [5.254.78.237]
4 24 ms 22 ms 23 ms lon-tel-01gw.voxility.net [5.254.78.226]
5 25 ms 24 ms 24 ms ldn-b1-link.telia.net [213.248.91.109]
6 26 ms 24 ms 23 ms ldn-bb3-link.telia.net [62.115.114.234]
7 23 ms 23 ms 23 ms ldn-b7-link.telia.net [62.115.138.151]
8 23 ms 24 ms 26 ms ntt-ic-339488-ldn-b7.c.telia.net [62.115.167.67]
9 24 ms 36 ms 24 ms ae-3.r24.londen12.uk.bb.gin.ntt.net [129.250.4.23]
10 * * * Request timed out.
11 * * * Request timed out.
12 108 ms * 110 ms ae-3.r22.asbnva02.us.bb.gin.ntt.net [129.250.6.116]
13 177 ms 177 ms 188 ms ae-5.r23.lsanca07.us.bb.gin.ntt.net [129.250.3.189]
14 175 ms 176 ms 178 ms ae-2.r01.lsanca07.us.bb.gin.ntt.net [129.250.4.107]
15 158 ms 156 ms 157 ms 192.80.17.102
16 * * * Request timed out.
17 164 ms 164 ms 166 ms 199.193.7.170
18 * * * Request timed out.
19 164 ms 167 ms 164 ms server251-1.web-hosting.com [199.188.200.146]

Trace complete.

C:\WINDOWS\system32>ping 199.188.200.146

Pinging dundreich.com [199.188.200.146] with 32 bytes of data:
Reply from 199.188.200.146: bytes=32 time=164ms TTL=50
Reply from 199.188.200.146: bytes=32 time=164ms TTL=50
Reply from 199.188.200.146: bytes=32 time=175ms TTL=50
Reply from 199.188.200.146: bytes=32 time=167ms TTL=50

Ping statistics for 199.188.200.146:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 164ms, Maximum = 175ms, Average = 167ms

I can also access via my mobile phone just cant access from home and as the uploader - Meteobridge is at home means the data is not being uploaded to my site.

Need someone from Virgin to look at this.

[DJ_Shadow1966]

Hello

Very strange as I would expect tracert to at least show it is going outside of your network.

Can you do the following in a command promot :-

1) ipconfig /renew

2) ipconfig / flushdns

3) nslookup 192.188.200.146

In 3 does that come up with your website domain name.

Regards Mike

[DJ_Shadow1966]

Hello

Although initially I could ping the same IP Address what has happened is the site may have blocked your WAN address due too much traffic. As it works on VPN I would be speaking to them to resolve that issue, they will need to look at the server logs.

Regards Mike

[eliteharbringer]

Hi Mike,

Thanks for the input.

C:\WINDOWS\system32>nslookup 199.188.200.146
Server: raspberrypi4
Address: 192.168.1.42

Name: server251-1.web-hosting.com
Address: 199.188.200.146

I have even tried bypassing the internal DNS servers and using Google but the same result.

Will try your further suggestion.

Cheers

[DJ_Shadow1966]

Hello

It isnt DNS issue your  connection is being blocked at server level.

Mike

[Roger_Gooner]

It works for me via the Hayes hub site.

C:\>tracert 199.188.200.146

Tracing route to server251-1.web-hosting.com [199.188.200.146]
over a maximum of 30 hops:

  1     1 ms    <1 ms     2 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    17 ms    10 ms     9 ms  haye-core-2a-xe-233-0.network.virginmedia.net [62.253.8.121]
  4     *        *        *     Request timed out.
  5    13 ms    11 ms    10 ms  m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
  6     *        *        *     Request timed out.
  7    11 ms    19 ms    13 ms  uk-lon01c-ri2-ae-6-0.aorta.net [84.116.136.98]
  8     9 ms    11 ms    12 ms  ae-8.r04.londen12.uk.bb.gin.ntt.net [129.250.66.101]
  9    12 ms    10 ms     9 ms  ae-4.r24.londen12.uk.bb.gin.ntt.net [129.250.4.125]
 10   100 ms     *        *     ae-7.r20.nwrknj03.us.bb.gin.ntt.net [129.250.6.147]
 11     *        *        *     Request timed out.
 12   102 ms   109 ms    99 ms  ae-3.r22.asbnva02.us.bb.gin.ntt.net [129.250.6.116]
 13   174 ms   167 ms   169 ms  ae-5.r23.lsanca07.us.bb.gin.ntt.net [129.250.3.189]
 14   163 ms   164 ms   163 ms  ae-2.r01.lsanca07.us.bb.gin.ntt.net [129.250.4.107]
 15   165 ms   166 ms   165 ms  192.80.17.102
 16     *        *        *     Request timed out.
 17   153 ms   152 ms   149 ms  199.193.7.170
 18     *        *        *     Request timed out.
 19   152 ms   151 ms   151 ms  server251-1.web-hosting.com [199.188.200.146]

Trace complete.

C:\>

[Cawsie]

http://web-hosting.com/

looks to have moved? If it’s the same site.

[authentic8]

I know I am responding late but I am pretty certain you have triggered your hosts modsecurity firewall rules - most likely a false positive.

I am experiencing the exact same thing today with mine. 🙂

If you get this again, then open a support ticket with your host, give them your IP address, and ask them to remove you from the block list.

It is likely to be temporary anyway.