New VM customer and first time poster here. Tried looking for the answer to my question but couldn’t find one specific to my situation.
I have Ultimate Oomph being installed next week, main 360 box & router going in ground floor living room and mini 360 box going in downstairs room. I understand the mini 360 box has no HDD so it “streams” any recorded shows from the main box. I would rather this was done via ethernet instead of using wi-fi/powerline so my question is; is the engineer obliged to do this for me bearing in mind the ethernet length required would be around 10m between the box locations? I understand he needs to run a second coax cable to the mini 360 box anyway so hoping it won’t be an issue running an ethernet through the same holes in the walls?
My second follow up question is would the engineer be able to tidy up (remove) the inactive cables from the previous owners VM set up? There is a splitter and white plastic box in the corner of our living room which we are about to decorate and would like removed. I have the floorboards up so hoping the engineer can run any active cables under the floor to keep things tidy.
I'll be honest, I doubt they'll use Ethernet for the 2nd box as it's not something they do normally do and also the distance to run I don't think we supply cables that long also. I know from my recent install the 2nd box is connected via wireless but I do have the option of a Powerline.
The 2nd question - you can ask them if they can do but normally this is seperate to an install and would require a callout charge to remove this. However you can also ask the visiting engineer at the time.