I really hope someone can help me ASAP please. Basically, we are due to move into a property on the 30th of October (next Friday) and we have set up our broadband, Tv and phone package early as we were aware there is normally a few week waiting time for it to be fitted.
our engineer is scheduled for 2nd November which is fine. However, Virgin want to come out to complete ‘external works’ before the engineer comes out. Can they do this before we actually own the property??? I have explained to Virgin so many times we don’t move in until the 30th but it looks like they are trying to get someone to fit the external cables before we even own the property.
im really trying to stop this from happening as I don’t want to be getting sued for having work done to someone else’s house/garden. I have spoken to virgin on the phone and they said it can go ahead as they don’t touch the property?
The black cable that comes from the Street Cabinet comes out of a 'T' on the pavement just outside the property boundary, from there it is routed though the garden / yard to the property wall where they will leave a coil of cable for the Install engineers to use.
They don't need access to the inside of the property.
Thanks for replying Mike. So if they are still accessing his garden, I cannot give permission for this to go ahead. I will have to phone Virgin in the morning and ask them to prevent anyone going to the property until the 30th ( if they can do this).
if you cancel the prepull you will not get installed on your install day. Some people have reported having to wait months for the cable pull so you should plan to have no internet for the first few weeks minimum and maybe up to a month or 2
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That is what I was thinking as I am unable to give permission for this to go ahead. I will contact Virgin tomorrow morning, it is so difficult trying to get through at the moment due to the circumstances. Thank you.