They're very good at reaching out here. But it won't make much difference, the installation process will still operate as it always has. There's a velvet bag of numbered balls. Each number corresponds to a unique (would be) customer. And on any day there's only a fixed number of installations possible. Each afternoon the Installs Panel meet, and they draw the installations for the next day:
FX: Rustle, rustle
Hushed commentator No 1: "63"
Hushed commentator No 2: "Mr B Gribble, 42 Knifecrime Walk, Bromley"
Hushed commentator No 1: "Been waiting three months and two weeks"
Hushed commentator No 2: "But Virgin Media will blame the council in order to avoid paying compensation, so not to worry"
Of course, if your number doesn't get pulled, you go into the following days draw, but that means unless there's a day when yours is the ONLY ball in the bag, AND there's at least one slot available that day, then there's a statistical chance your install won't happen before the end of time. But that's fear-mongering. Nobody's had to wait more than one year, one month and 13 days, based on affected customers reporting in this very forum.