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dih1812
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Twitter post

Hi - I posted about my bad experience to day on Twitter last night and was asked to post in here by Kath. Thanks. David Harris.

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japitts
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Very Insightful Person
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Re: Twitter post

So what's the issue you have, that you want help with?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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dih1812
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Re: Twitter post

Probably useful for you to see my Twitter post as that gives you a nice summary

https://twitter.com/davidiharris/status/1386747406864240648?s=20 

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dih1812
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Re: Twitter post

Too much to take in?

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jpeg1
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Re: Twitter post

Virgin Media needs a separate cable. They will only fit one if it's economic for them to do so, and physical problems are sometimes found once they get on site to do the installation.  Sometimes that involves getting permission from local authorities which can take weeks. 

And yes in cases like this their customer communication is awful. 

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dih1812
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Re: Twitter post

Awful is a polite description.

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jpeg1
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Re: Twitter post

I am a polite person.

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Beth_G
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Re: Twitter post

Hi dih1812,

 

Welcome to the Community Forums, thank you for taking the time to post here.

 

I am very sorry to hear of the poor and confusing experience you have had since signing up to our services. I would like to look into this further with you via PM so I can understand where we are up to with the progress of your installation and the reasonings for the delays.

 

Please look out for my PM over at the purple envelope.

 

Kind regards,

 

Beth

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