Hi @Fatma89,
Welcome to the forum page and thanks for posting this on here.
I understand you want another set top box, at this current time as @Z92 has highlighted we are not carrying out non essential work, but hopefully on the May 17th mark, we should be carrying out non essential work, depending on government guidelines.
If this is an essential matter then we are more than happy to help but please do let us know.
Thanks