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Tv too far away from virgin box

Ak18
Joining in

I am new customer and just received my package with hub and 360 box . Set up the hub BUT cannot connect live Tv as this is in another room to the hub socket so cannot connect the coaxial cable . Used to have Virgin and didn’t have this problem . Have booked an engineer but wondered if I could do anything myself to resolve this issue. Spent hours trying to get through to Virgin but not sure they understood the issue. 

1 REPLY 1

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @Ak18,

Welcome to the Community Forums and thanks for the post.

Sorry to see you have been experiencing this, with the Coaxial cable these will not usually be provided by us but are in the property where the connections for both TV and Broadband were in the house, if you have only found one connector which would work for you we would need to provide out a technician to the property to look into this for you and go about sorting this for you.

If you let us know how the appointment goes and if you require anything after this.

Joe