Virgin Media Community

[Emmakate3]

Hi

when we had our virgin tv installed the areal length was cut too short. Can this be extended ?

[jbrennand]

Ariel? Do you mean the white co-ax cable connection from the TV box to the wall socket? If so its not an ariel it carries all the TV channels. It can be replaced with a longer one yes... whether they will do it for free or charge you £25 depends on how long its been installed. Is it a new install or are you just wanting to move the box around?

[Emmakate3]

yes that’s the one I meant ! I called virgin and they said they do not replace this and they only have 1 standard length and told me to try a shop.. went to curry’s who told me only virgin do this. So I’m stuck ! 

[Emmakate3]

It’s been installed a year and want to move the box

[Adduxi]

You will have to pay a reasonable £25 fee for VM to do the work.  You cannot do any co-ax cable work yourself as it's against the T&C's of your contract.

[nodrogd · Accepted solution]

Its specialised cable. If you buy anything non-standard & add it to VMs network it is technically tampering with their property. It can also cause issues with noise entering the network & possible detrimental effects for the entire street not just your own connection.

There is a £25 charge as its a non-fault callout. If you get nowhere with the call centre then staff here can book tech visits. Hopefully one of them will be along shortly.