Hello everyone I was wondering how I could speak or chat to someone from VM. I have been trying on the phone for days with no luck. I want to ask some questions about my bill. I have had a text today saying my services will be stopped. I really hope this isn't true as I have paid my bill but are unnecessary charges. Could some look in to this please. I need my services running at this critical time.
At the moment CS, are very busy. I can understand your frustration. But we are all in it together.
-- Red (VM SH2 AC Beta tester) Running on 350Mb VM service with SH3 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech. My advice is at your own risk. If you are happy with my answers please press Kudo ?
please stop asking or telling people to use live chat during this virus outbreak they have actually removed the live chat option, there is a chat option but you will be waiting longer than the 30 minute - 1 hour waiting time for someone to respond to anything you may type
I’ve been trying in vain to speak with someone about my bill all morning. A direct debit payment has been taken from my account of £138.65 for the period 23 March to 22 April. I cancelled my TV and phone package shortly after my last bill on 26th Feb. I have retained the wi-fi as the only service I want. I cancelled because my circumstances have changed and couldn’t afford the monthly bills I was getting. You’ve now taken more money off me that I just couldn’t afford to lose. Could someone please get in touch to rectify this. Thank you.