Menu
Reply
pedzpedz
  • 2
  • 0
  • 0
Joining in
155 Views
Message 1 of 4
Flag for a moderator

Trying to reschedule a delivery is impossible

Having signed up to Virgin Media, I was told that to reschedule my delivery (which I couldn't select in the first place!), I would need to use My Virgin Media.

I have been trying for about an hour and so far all that's happened is I've been redirected to the start point.  I can't find a way to reschedule.

Help!

Pete

0 Kudos
Reply
Laurie_C
  • 845
  • 27
  • 83
Forum Team
Forum Team
81 Views
Message 2 of 4
Flag for a moderator

Re: Trying to reschedule a delivery is impossible

Hi Pete (@pedzpedz),

 

Thanks for getting in touch, and a very warm welcome to the Community Forum! I'm sorry that you're having some issues rescheduling your delivery.

 

Do you still need help with this, or has your issue been resolved? Please let me know how you're getting on, I would be happy to advise further.

 

Kind regards,

Laurie

Laurie_C
Forum Team
0 Kudos
Reply
pedzpedz
  • 2
  • 0
  • 0
Joining in
77 Views
Message 3 of 4
Flag for a moderator

Re: Trying to reschedule a delivery is impossible

Resolved, but only because I managed to get a number to call from the webchat

I do think its impossible using your website!

0 Kudos
Reply
Laurie_C
  • 845
  • 27
  • 83
Forum Team
Forum Team
73 Views
Message 4 of 4
Flag for a moderator

Re: Trying to reschedule a delivery is impossible

Hi,

 

I'm really glad that this has all been resolved for you, I do apologise for the difficulties that you've had with this. Please don't hesitate to get back in touch via the Forums if you have any more probems.

 

Kind regards,

Laurie

Laurie_C
Forum Team
0 Kudos
Reply