Trying to order a coax lead

[Jo185]

Hi 

I am trying to order an extra coax lead so we can move the tv into a better location within our front room.

I tried call 150 and just ended up going round and round in circles and didn’t get to speak to anyone!! 

I then managed to chat to ‘Fardeen’ online chat and they assured me that they would out an order in and I’d receive an email.  However I’ve not received any emails from Virgin.

Any advice on how I can order one of these cables.   Thank you 😊 

[japitts · Accepted solution]

What you need is a non-fault tech appointment, they will then fit any additional cabling & connectors required for a flat £25 charge. Co-ax cable isn't supplied in the manner you're expecting.

Call back to CS, follow the "I have a fault" options and don't press anything else - just wait for an agent.

[Client62]

VM internal coax is RG6 cable with F-Plugs - Amazon etc ...