Virgin Media Community

[vbishop]

Hi,

I am having some building work done in the garden and the builders want to put some protective trunking around the Virgin cable. To do this the cable needs to be disconnected from the brown box and fed through the trunking. Can a Virgin engineer come out to me to disconnect and connect up again? Photo of cable below - about 4/5 metres of cable.

Thank you,

Vaughan

[Tudor · Accepted solution]

VM will do it for £25.

[Andrew-G]

Open the brown "omnibox" and take a look - good chance that the incoming cable is connected by an in-line F-type connector that's secured by a nut.  In that case, undo it carefully and you've got a free cable to work with, that can easily be reconnected, although minimise the time it's disconnected as there's a risk of noise ingress through uncapped cable ends.  Make sure the builders understand the important of not damaging, crushing or crimping the cable (eg by too tight a bend).

If the cable is captive in any way, then the £25 non-fault call out beats trying to sort it out yourself.

[jpeg1]

Protect the cable end while it's loose by wrapping it with tape. 

[Gareth_L]

Hello vbishop,

If you do need help please let me know, as I can book this in for you.

The cable should have been in a green conduit when it was installed. 

Please let me know if you need any assistance, 

The previous replies have explained what to do perfectly.

Gareth_L

[vbishop]

Thank you to everybody for the helpful replies. I have decided to play it safe and have arranged for a Virgin engineer to disconnect and reconnect (£25) with the builders adding the conduit. The only issue is that the lead time for an engineer visit is more than 2 weeks but we can work round that.

[nodrogd]

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@vbishop wrote:

Thank you to everybody for the helpful replies. I have decided to play it safe and have arranged for a Virgin engineer to disconnect and reconnect (£25) with the builders adding the conduit. The only issue is that the lead time for an engineer visit is more than 2 weeks but we can work round that.

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Yes. Particularly if you have the seperate telephone service alongside Broadband & TV, as these have crimped one-time connections that must be cut off & replaced by new ones.